User Notifications

platforms need to communicate with users throughout the moderation lifecycle acknowledging reports, notifying them of decisions, and informing them of appeal outcomes clear, timely communication builds trust and demonstrates procedural fairness in jurisdictions like the european union (dsa article 17), these communications are mandatory and must include specific information such as the type of restriction, legal grounds, and available redress mechanisms \[ note 'user notifications' = 'statement of reasons' in dsa terminology ] nima's notification system supports automatic email sending to achieve compliance across multiple jurisdictions while providing flexibility to customize messaging how nima manages user notifications in workspace settings > user notifications , nima enables teams to configure email notification scenarios through a matrix of moderation actions define recipients for each scenario either the reported account or the reporter standardize communications with reusable templates for consistent messaging how to create notification templates go to templates and select add new template draft the message content using variables for dynamic information (e g , user name, content id) assign a name to each template (e g , "notice acknowledgement," "appeal email," "reportee block content," "reporter block content") test your template by adding a flag id to preview how it will appear to users how to set up notifications in the user notifications matrix, configure each notification scenario by defining action – the moderation action that triggers the notification (e g , warnings, visibility restrictions, chat/game bans, suspensions, permanent bans) trigger – the event type (e g , report received, decision, appeal decision, policy violation) to reported account / to reporter – the template to send to each recipient you can review and manage all notification scenarios in the user notifications table, where you can edit or disable templates as needed the full template library is accessible under templates email configuration tremau's onboarding team will support you in the email delivery configuration during the implementation phase, including smtp settings, sender addresses, and branding this ensures proper deliverability and compliance with email authentication standards dsa compliance eu transparency database for platforms operating in the eu, statements of reasons must be automatically submitted to the european commission's transparency database for detailed information on this integration, see docid\ gu7clevee4s4pm8qf0k4d