Account View

the account view lets you investigate an account as a subject in its own right open an account to see its moderation record, behaviour over time, reporting relationships, and communication history on a single profile — the full picture of an account in one place, so you can tell a first time mistake from a repeat offender the view is read only it is built for investigation and review, not for taking enforcement action an account is a profile on your platform, and a user is the person who manages it in nima, an account corresponds to the reported account from the api opening an account from the accounts area select accounts in the navigation and search by account id or email to open any profile directly from the reports list open the reported account on any report in the reports list docid\ lb856vjhodsfxkdanqriq from a case the reported account section of the moderation console docid\ angnoc xkytjfghpyhxmz links straight to the account's profile access is governed by a dedicated permission, separate from the rights to review reports, so administrators can grant account investigation to specific roles the profile content and behaviour the profile opens on the account's identity and custom attributes, with account metrics across the top reported content — the account's content has been reported policy violations — how many of those reports resulted in a policy being applied violation rate — the share of the account's decided content that was found to violate a policy pending content — content waiting for review by human moderators or agent to show the account's profile picture on its profile, pass the image url as a profile picture custom attribute on the reported account ( reportee customerspecific profile picture ) below the metrics, a violation trend chart shows how the account's upheld violations move over time, and recent decisions lists the latest outcomes on its content a filterable list then shows the content the account was reported on and the reports it made about others, so you can move from the overall pattern to an individual case in a couple of clicks the actions , policies , and content type filters each accept several values at once to scope the list precisely you can add account notes to record context during an investigation and @mention colleagues to review together — they will get a notification following the @mention relationships the relationships tab maps who reports the account and who the account reports, ranked by volume and shown with a founded rate — the share of a relationship's reports that were upheld this makes patterns visible that are hard to see case by case a reporter who submits a high volume of reports that are rarely upheld, for example, may point to reporting abuse from any relationship you can open the underlying cases, or step across to the other account's profile to investigate it in turn communications the communications tab is a reverse chronological timeline of every message nima has sent to the user behind the account — including user notifications , requests for information, and appeal # messages each entry is linked to what triggered it — a moderation action, a report, an rfi, or an appeal — giving you the account's full communication history without leaving the profile