Moderators Performance

this page is an internal dashboard for monitoring moderator and queue performance it highlights performance management metrics like average resolution time and case volumes, provides moderator level analytics, and analyzes queues the date filter allows you to monitor performance trends and ensure the team is meeting operational targets what you can find performance management these metrics track average resolution time (current and trend) and total case volumes, helping teams spot throughput changes and identify days or periods where backlogs or slowdowns occur moderator analysis per moderator time spent, cases handled, policies applied, case statuses, escalations, and appeals outcomes, providing visibility to coach individuals, balance workloads, and recognize high performers queue analysis analyzes queue pressure over time, average resolution time and average time spent per queue, plus actions taken by queue, enabling targeted tuning of processes where delays or misclassifications concentrate it also cross references speed against accuracy and policy application, providing a view of how different categories of violations are being processed and where the highest latency or escalation rates occur