Moderators Performance

this page is an internal dashboard for monitoring moderator and queue performance it highlights performance management metrics like response and handling time and case volumes, provides moderator level analytics, and analyzes queues the date filter allows you to monitor performance trends and ensure the team is meeting operational targets you can also filter by moderation type, content type, source of detection, and rule what you can find performance management these metrics track case volumes and how quickly cases are handled, helping teams spot throughput changes and identify days or periods where backlogs or slowdowns occur moderator productivity is now measured with industry standard metrics (following tspa https //www tspa org/curriculum/ts fundamentals/content moderation and operations/metrics for content moderation/ definitions) response time and handling time , reported as the median rather than the average, so a few unusually long cases no longer move the headline figure the dashboard also shows the time saved for human moderators by automated moderation and agents moderator analysis per moderator time spent, cases handled, policies applied, case statuses, escalations, and appeals outcomes, providing visibility to coach individuals, balance workloads, and recognize high performers queue analysis analyzes queue pressure over time, average resolution time and average time spent per queue, plus actions taken by queue, enabling targeted tuning of processes where delays or misclassifications concentrate it also cross references speed against accuracy and policy application, providing a view of how different categories of violations are being processed and where the highest latency or escalation rates occur