Appeals

to ensure a fair and transparent user experience, platforms should provide a robust mechanism for users to appeal content moderation decisions nima enables appeals through a built in appeal form , accessible through user notifications docid\ w0maokseom2vh13oj4qy4 sent via email or through the enforcement portal when users don't have email access the appeal form is accessible at \[tenant] your nima tremau space/appeal/content id with the specific content id associated, making each link unique to the moderation decision being appealed nima handles the reporting and management of appealed cases as detailed below the appeal process via email notifications upon an action taken on content, both the reporter (in case of a user report) and the reported account (owner of the content) receive an email notification, as detailed in user notifications docid\ w0maokseom2vh13oj4qy4 this email includes an appeal button with a direct link to the nima appeal form, where users can appeal only the specific content referenced in that notification users can submit their appeal by providing reason for appeal explanation of why they believe the decision was incorrect supporting evidence additional context or documentation to substantiate their claim electronic signature required field to certify their submission additional information where to find appeals in nima in nima, appeals are sorted in the appeal tab of the moderation dashboard and automatically routed to the original queue with the following logic if the initial decision was taken by a human moderator, the appeal goes under the same queue in the appeal tab if the decision was triggered by automated moderation, the appeal goes to the queue indicated in the configuration of the rule that triggered the automated decision as with first time moderation (detailed in queues and being a moderator sections), moderators can access appeals through either the list view or the moderation console docid\ angnoc xkytjfghpyhxmz in both cases, they see the full context including the initial action applied, whether the appeal came from the reportee or the reported account, the appeal date, and all original case details in this context, moderators can select actions on appeals from those that have been configured in queues docid\ azsiick6eehflzwytql v by default, nima has "maintain decision" enabled as a post appeal action option when reviewing an appeal against a no policy violation original decision, the moderator is presented with a dedicated pop up to select the applicable policy after selecting an action, so that a policy violation is logged against the given case too when a moderator takes a post appeal action, your platform receives the webhook assigned to that moderation action , allowing you to implement the decision's effects on your platform (e g , restoring content, maintaining restrictions, applying new actions) notifying users of appeal outcomes to inform users of appeal outcomes, configure email notifications in user notifications docid\ w0maokseom2vh13oj4qy4 for the "appeal decision" trigger note the following notification logic the reported account is informed of any decisions taken on their content, regardless of who submitted the appeal the reporter is informed only of decisions taken on appeals they submitted enforcement portal the enforcement portal is built for platforms that do not have email capabilities or want to provide users with a centralized view of all enforcement actions taken on their content through this portal, users can view a complete history of all moderation decisions affecting their content initiate appeals directly from the portal track the status and details of their submitted appeals the portal is accessible through a unique link generated for each user , ensuring secure and personalized access to their enforcement history contact the tremau team to understand how to integrate the portal the portal url uses your configured client subdomain when available, enabling a fully white labeled experience if you have configured a custom subdomain (e g , trust yourplatform com ), the enforcement portal links will use this domain instead of the default nima domain for technical integration details, refer to the api documentation section