Appeals
To ensure a fair and transparent user experience, platforms should provide a robust mechanism for users to appeal content moderation decisions.
Nima enables appeals through a built-in appeal form, accessible through User NotificationsUser Notifications sent via email or through the Enforcement Portal when users don't have email access.
The appeal form is accessible at [tenant].your-nima-tremau-space/appeal/content_id with the specific content ID associated, making each link unique to the moderation decision being appealed.
Nima handles the reporting and management of appealed cases as detailed below.
The appeal process via email notifications
Upon an action taken on content, both the reporter (in case of a user report) and the reported account (owner of the content) receive an email notification, as detailed in User NotificationsUser Notifications. This email includes an appeal button with a direct link to the Nima appeal form, where users can appeal only the specific content referenced in that notification. Users can submit their appeal by providing:
- Reason for Appeal: Explanation of why they believe the decision was incorrect -
- Supporting Evidence: Additional context or documentation to substantiate their claim
- Electronic Signature: Required field to certify their submission
- Additional information
Where to find appeals in Nima
In Nima, appeals are sorted in the Appeal tab of the Moderation Dashboard and automatically routed to the original queue with the following logic:
- If the initial decision was taken by a human moderator, the appeal goes under the same queue in the Appeal tab.
- If the decision was triggered by automated moderation, the appeal goes to the queue indicated in the configuration of the rule that triggered the automated decision.
As with first-time moderation (detailed in QueuesQueues and Being a ModeratorBeing a Moderator sections), moderators can access appeals through either the List View or the Moderation ConsoleModeration Console. In both cases, they see the full context including the initial action applied, whether the appeal came from the reporter or the Reported Account, the appeal date, and all original case details.
The most recent action taken - including Revert actions - is displayed alongside the full action history, giving moderators a clearer view of what has happened to each case.
In this context, moderators can select actions on appeals from those that have been configured in QueuesQueues. By default, Nima has "Maintain Decision" enabled as a post-appeal action option.
When reviewing an appeal against a No Policy Violation original decision, the moderator is presented with a dedicated pop-up to select the applicable policy after selecting an action, so that a Policy Violation is logged against the given case too.
When a moderator takes a post-appeal action, your platform receives the webhook assigned to that moderation action, allowing you to implement the decision's effects on your platform (e.g., restoring content, maintaining restrictions, applying new actions).
While reviewing an appeal, moderators can also use Request Information to ask the reporter or reported account for more detail, with responses appearing as a chat thread on the case — the same unified experience available in the report console.
Notifying users of appeal outcomes
To inform users of appeal outcomes, configure email notifications in User NotificationsUser Notifications for the "Appeal Decision" trigger. Note the following notification logic:
- The reported account is informed of any decisions taken on their content, regardless of who submitted the appeal
- The reporter is informed only of decisions taken on appeals they submitted
These appeal outcome communications are also recorded in the account's communications log in the Account View, alongside the original Statement of Reasons.
Enforcement portal
The Enforcement Portal is built for platforms that do not have email capabilities or want to provide users with a centralized view of all enforcement actions taken on their content. Through this portal, users can:
- View a complete history of all moderation decisions affecting their content
- Initiate appeals directly from the portal
- Track the status and details of their submitted appeals
The portal is accessible through a unique link generated for each user, ensuring secure and personalized access to their enforcement history. Contact the Tremau team to understand how to integrate the portal.
The portal URL uses your configured client subdomain when available, enabling a fully white-labeled experience. If you have configured a custom subdomain (e.g., trust.yourplatform.com), the enforcement portal links will use this domain instead of the default Nima domain.
For technical integration details, refer to the Technical DocumentationAPI Documentation section.