Visualising a case in Nima

dashboard overview when you log in as a moderator, you'll see a dashboard with all the queues you're assigned to team assignments to queues are managed in queues docid\ azsiick6eehflzwytql v settings the dashboard has 2 tabs , both organised by queue reports reports waiting to be reviewed by moderators for the first time appeals docid\ hadsvd38gpyc7canb4oyi reports that users have appealed after the first review, pending moderators second review you can see how many reports are pending and how long they've been waiting (less than 24 hours, less than 48 hours, or more than 48 hours) the dashboard shows when it was last updated and automatically refreshes to keep the information current queue viewing modes you can view queues in two different ways , each suited to different tasks list view displays reports in a table format, giving you a comprehensive overview of the queue this mode works well for bulk moderation and manual prioritization cases appear as rows that are easy to scan you can manually select specific reports to prioritize or skip customize which columns appear per queue to see the details that matter to your team's workflow configure which custom attributes are visible in each queue—t\&s managers set this in queue settings to control what information is disclosed to moderators per queue blur settings automatically protect sensitive information during review based on queue configuration handle specific cases out of the normal order when needed grid view displays cases in a card based layout, ideal for visual scanning and quick case assessment this mode works well for high volume queues where you need to process cases rapidly cases appear as cards with key information at a glance visual layout makes it easy to spot patterns across multiple cases card fields for content, reporter, and reported account are customizable per queue, just like list view moderation console docid\ angnoc xkytjfghpyhxmz shows cases one at a time when you click the play button, using a case centric approach that consolidates all reports on a given piece of content into a single view it provides a full screen view with comprehensive context for each case, so nothing gets overlooked this mode is ideal for high volume queues where you need to process cases quickly and sequentially cases appear in a continuous sequence, moving automatically to the next case after you make a decision each case view includes a summary of all reports, a customisable reported account section, and the full audit trail streamlined workflow keeps you focused on making decisions without having to select each case manually similarly to list & grid view, the moderation console is customisable by t\&s managers in @ see moderation console docid\ angnoc xkytjfghpyhxmz for a detailed walkthrough of the interface customizing your list and grid views your list and grid view experiences are fully customizable by queue what moderators can customize column selection choose which data fields appear in the list view (e g , report id, content type, custom attributes, etc ) filters save filter preferences per queue to quickly surface cases matching your criteria display preferences toggle between list and grid view based on your task personal blur settings what t\&s managers configure per queue (in queue settings) custom attributes visibility select which custom attributes appear for moderators reviewing this queue, controlling information access and compliance with data minimization principles general blur settings set default blur/grayscale intensity for this queue to protect moderator wellbeing while respecting content sensitivity policies these settings ensure moderators only see what's relevant to their role and expertise your view preferences sync across devices and persist until you change them how cases appear and are ordered which cases appear in which queues depends on the rules you've configured both proactive detection rules docid\ hfx29ae9o5ktdj2 dokxb and queue routing rules docid\ hfx29ae9o5ktdj2 dokxb control where cases go you can customize how cases are prioritized in queue prioritisation settings to match your platform's specific needs the order of cases within each queue is based on their severity nima automatically puts the most critical content first, so you can address urgent issues quickly