Account View - Guide

why it matters when the same account keeps surfacing across your queues, the decision you need to make is probably about the pattern until now, in nima, that meant opening case after case to reconstruct an account's history the account view gives you that history in one read only profile, so you can tell a first time mistake from a repeat offender and decide with the full context what's new a single, account centric profile that brings together content and behaviour — the account's identity and attributes, headline metrics, a violation trend over time, recent decisions, and a filterable list of its content relationships — who reports the account and who it reports, with founded rates that make possible reporting abuse stand out communications — a timeline of every message nima has sent to the user behind the account account notes — context you add during an investigation, saved for next time the account view docid usxbkcowmwjqxase l2v documentation has the full walkthrough of each tab how to use it you can open an account three ways from the new accounts area (search by account id or email), from the reported account on any row in the reports list , or from the reported account section in the moderation console the profile is read only — it's for investigation and review, and enforcement stays where it already is, in your actions and strike system access is controlled by a dedicated permission, and it's off by default before your team can open account profiles, an admin needs to switch that permission on for the relevant roles under configure > users, teams & roles — until then, the accounts area and the profile links stay hidden for those roles usage tips get the most out of it the profile is only as rich as the account data you send nima two things sharpen it send more account attributes include extra details about the reported account in the reportee customerspecific object of your report payload — account creation date, verification status, follower count, prior sanctions, and anything else that helps a moderator judge the account at a glance configure these under configure > api & integration > custom attributes so they surface on the profile send the account's profile picture pass the image url as a profile picture custom attribute on the reported account (reportee customerspecific profile picture) so the account's picture displays on its profile use cases repeat offender review when an account keeps coming back, open its profile to confirm the pattern across all its content and its violation trend before you escalate, so the account level action is proportionate spotting report button abuse in the relationships tab, a reporter sending a high volume of reports that rarely hold up stands out by its low founded rate — drill into their reports to decide whether the reporter, not the reported account, is the problem coordinated or linked accounts step across the relationships tab to a counterpart account to see whether several accounts are targeting, or being targeted by, the same group who it's for moderators and team leads doing account level review; admins who manage who can see account profiles