--- title: Appeals slug: appeals docTags: createdAt: 2025-09-02T17:25:07.542Z --- To ensure a fair and transparent user experience, platforms should provide a **robust mechanism for users to appeal content moderation decisions.** Nima enables appeals through a **built-in appeal form**, accessible through [User Notifications](docId\:W0MAOkseOM2Vh13OJ4qY4) sent via email or through the Enforcement Portal when users don't have email access. The appeal form is accessible at `[tenant].your-nima-tremau-space/appeal/content_id` with the specific content ID associated, making each link unique to the moderation decision being appealed. Nima handles the reporting and management of appealed cases as detailed below. ### The appeal process via email notifications Upon an action taken on content, both the reporter (in case of a user report) and the reported account (owner of the content) receive an email notification, as detailed in [User Notifications](docId\:W0MAOkseOM2Vh13OJ4qY4). This email includes an appeal button with a direct link to the Nima appeal form, **where users can appeal only the specific content referenced in that notification**. Users can submit their appeal by providing: - **Reason for Appeal:** Explanation of why they believe the decision was incorrect - - **Supporting Evidence:** Additional context or documentation to substantiate their claim - **Electronic Signature:** Required field to certify their submission - **Additional information** ::Image[]{src="https://api.archbee.com/api/optimize/ijRmXIIrObJhIfPMa8rmJ/b0m0XYjWkhquEqWP0KnBh_screenshot-2026-01-14-at-182725.png" size="50" width="870" height="1386" position="center" darkWidth="870" darkHeight="1386" showCaption="false"} ### Where to find appeals in Nima In Nima, appeals are sorted in the **Appeal tab** of the Moderation Dashboard and automatically routed to the original queue with the following logic: - If the initial decision was taken by a human moderator, the appeal goes under the same queue in the Appeal tab. - If the decision was triggered by automated moderation, the appeal goes to the queue indicated in the configuration of the rule that triggered the automated decision. As with first-time moderation (detailed in [Queues](docId\:AzSiicK6eEHFlzwytQL-V) and [Being a Moderator](docId\:FrrSCGvmivFmhrebSD36s) sections), moderators can access appeals through either the List View or the [Moderation Console](docId\:angNOc-xKyTjfGHpYHxmZ). In both cases, **they see the full context** including the initial action applied, whether the appeal came from the reporter or the Reported Account, the appeal date, and all original case details. The most recent action taken - including Revert actions - is displayed alongside the full action history, giving moderators a clearer view of what has happened to each case. In this context, moderators can select **actions** on appeals from those that have been configured in [Queues](docId\:AzSiicK6eEHFlzwytQL-V). By default, Nima has "Maintain Decision" enabled as a post-appeal action option. :::hint{type="info"} When reviewing an appeal against a **No Policy Violation** original decision, the moderator is presented with a dedicated pop-up to select the applicable policy after selecting an action, so that a **Policy Violation** is logged against the given case too. ::: When a moderator takes a post-appeal action, **your platform receives the webhook assigned to that moderation action**, allowing you to implement the decision's effects on your platform (e.g., restoring content, maintaining restrictions, applying new actions). While reviewing an appeal, moderators can also use **Request Information** to ask the reporter or reported account for more detail, with responses appearing as a chat thread on the case — the same unified experience available in the report console. ### Notifying users of appeal outcomes To inform users of appeal outcomes, configure email notifications in [User Notifications](docId\:W0MAOkseOM2Vh13OJ4qY4) for the "Appeal Decision" trigger. Note the following notification logic: - The **reported account** is informed of any decisions taken on their content, regardless of who submitted the appeal - The **reporter** is informed only of decisions taken on appeals they submitted These appeal outcome communications are also recorded in the account's communications log in the **Account View**, alongside the original Statement of Reasons. *** ### Enforcement portal The Enforcement Portal is built for platforms that do not have email capabilities or want to provide users with a **centralized view of all enforcement actions taken on their content.** Through this portal, users can: - View a complete history of all moderation decisions affecting their content - Initiate appeals directly from the portal - Track the status and details of their submitted appeals The portal is accessible through a **unique link generated for each user**, ensuring secure and personalized access to their enforcement history. Contact the Tremau team to understand how to integrate the portal. ::Image[]{src="https://api.archbee.com/api/optimize/ijRmXIIrObJhIfPMa8rmJ/SdQ53Iv2m9tHVfjgYQBlJ_image.png" size="60" width="2448" height="1274" position="center" caption="Enforcement Portal" alt="enforcement-portal-img" darkWidth="2448" darkHeight="1274" showCaption="true"} **The portal URL uses your configured client subdomain when available, enabling a fully white-labeled experience.** If you have configured a custom subdomain (e.g., `trust.yourplatform.com`), the enforcement portal links will use this domain instead of the default Nima domain. For technical integration details, refer to the [Technical Documentation](docId\:CTYpseZMkitpukJZ2NiCG) section.